REFERRAL CARE COORDINATION
Build Trust, Reduce Leakage, Boost Revenue
Modernize and Grow Your Practice with RCC
REFERRAL CARE COORDINATION
Build Trust, Reduce Leakage, Boost Revenue
Modernize and Grow Your Practice with RCC
Build Better Referral Networks
Maximize Referral Revenue
Collaborate with Full Visibility
The Roadblocks in Referral Management
In the complex world of specialty healthcare, practices face formidable operational challenges that directly affect their success and patient care. Building strong referral networks is a demanding task that strains budgets when appropriate tools are lacking. Mismanaged referral management can result in poor patient experience, delayed care, and revenue loss. Effective collaboration among physicians, liaisons, coordinators, and office staff is essential for streamlined, patient-focused care. The financial health of practices and patient outcomes are at serious risk when coordination falters, leading to a disjointed care experience.
At Constellation4, our Referral Care Coordination (RCC) solution addresses these issues decisively, ensuring that care pathways are not just maintained but optimized.
Success Story
Gregory Henderson,
M.D., F.A.C.S.
Founder
“The ability to build and manage our referral network, using the Referral Care Coordination platform built on top of the Intelligent Provider Network Management, has allowed us to grow market share, reduce patient leakage drastically, collaborate on the patient lifecycle with our referral partners and more importantly, provide a superior patient experience.”
Gregory Henderson,
M.D., F.A.C.S.
Founder
“The ability to build and manage our referral network, using the Referral Care Coordination platform built on top of the Intelligent Provider Network Management, has allowed us to grow market share, reduce patient leakage drastically, collaborate on the patient lifecycle with our referral partners and more importantly, provide a superior patient experience.”
Solution Highlights
The Referral Care Coordination (RCC) solution transforms specialty healthcare practices with advanced technology, enabling robust referral network establishment, safeguarding against revenue leakage, and facilitating seamless collaboration among physicians. RCC streamlines the referral process, enhancing referral quality, maintaining revenue integrity, and elevating patient care to new heights. Our solution is a pivotal tool for practices aiming to excel in today’s dynamic healthcare environment.
Build Better Referral Networks
- Grow Your Referral Network
Enable physician liaisons to easily identify and engage with key healthcare providers, enhancing the development of valuable referral relationships.
- Comprehensive Relationship Management
Provide liaisons with comprehensive CRM tools to monitor interactions, organize daily tasks, and manage dynamic relationships with all stakeholders.
- Strategic Referral Network Management
Provide a panoramic view of networking activities, allowing the practice to analyze results and refine strategies for improved outcomes and growth.
Supercharge Physician Liaison Productivity
- Intelligent Activity Planning
Empower physician liaisons with advanced scheduling tools and map integration for optimal route planning of daily and weekly activities.
- Strategic Partner Prioritization
Identify and prioritize key strategic partners, focusing efforts on nurturing the most valuable relationships.
- Target Identification
Utilize data-driven insights pinpoint top targets for outreach, ensuring time is spent where it’s most impactful.
Grow Referrals and Prevent Leakage
- Comprehensive Referral Intake and Scheduling
Process every referral and diligently manage them to ensure quick patient outreach and minimize scheduling discrepancies,
- Unified Referral Integration
Seamlessly integrate referrals from all channels—web, fax, email—to capture every opportunity without fail.
- Revenue Protection
Prevent referral slippage with enhanced tracking and coordination, boosting practice efficiency and profit margins.
Empowering Partner Collaboration
- Full Referral Workflow Visibility
Achieve clear oversight of the referral process, coordinating seamlessly between referring physicians and specialists.
- Direct Referrals and Real-Time Communication
Enable partners to submit referrals directly and engage in real-time discussions via chat, streamlining both initial engagement and ongoing coordination.
- Comprehensive File Sharing
Facilitate the secure exchange of files, charts, and prescriptions, ensuring all relevant patient information is readily accessible.
Built on Intelligent Provider Network Manager (IPNM)
- Effortless Healthcare Coordination
Harness IPNM’s advanced capabilities to elevate care coordination with ease, ensuring seamless patient journeys.
- Seamless Network Management
Adapt and grow your network effortlessly, enhancing patient outcomes through IPNM’s comprehensive network management tools.
- Enhanced Practice Empowerment
Utilize IPNM-driven CRM strategies and efficient referral processes to focus on delivering exceptional patient care.
Solution Highlights
The Referral Care Coordination (RCC) solution transforms specialty healthcare practices with advanced technology, enabling robust referral network establishment, safeguarding against revenue leakage, and facilitating seamless collaboration among physicians. RCC streamlines the referral process, enhancing referral quality, maintaining revenue integrity, and elevating patient care to new heights. Our solution is a pivotal tool for practices aiming to excel in today’s dynamic healthcare environment.
Build Better Referral Networks
- Grow Your Referral Network
Enable physician liaisons to easily identify and engage with key healthcare providers, enhancing the development of valuable referral relationships.
- Comprehensive Relationship Management
Provide liaisons with comprehensive CRM tools to monitor interactions, organize daily tasks, and manage dynamic relationships with all stakeholders.
- Strategic Referral Network Management
Provide a panoramic view of networking activities, allowing the practice to analyze results and refine strategies for improved outcomes and growth.
Supercharge Physician Liaison Productivity
- Intelligent Activity Planning
Empower physician liaisons with advanced scheduling tools and map integration for optimal route planning of daily and weekly activities.
- Strategic Partner Prioritization
Identify and prioritize key strategic partners, focusing efforts on nurturing the most valuable relationships.
- Target Identification
Utilize data-driven insights pinpoint top targets for outreach, ensuring time is spent where it’s most impactful.
Grow Referrals and Prevent Leakage
- Comprehensive Referral Intake and Scheduling
Process every referral and diligently manage them to ensure quick patient outreach and minimize scheduling discrepancies,
- Unified Referral Integration
Seamlessly integrate referrals from all channels—web, fax, email—to capture every opportunity without fail.
- Revenue Protection
Prevent referral slippage with enhanced tracking and coordination, boosting practice efficiency and profit margins.
Empowering Partner Collaboration
- Full Referral Workflow Visibility
Achieve clear oversight of the referral process, coordinating seamlessly between referring physicians and specialists.
- Direct Referrals and Real-Time Communication
Enable partners to submit referrals directly and engage in real-time discussions via chat, streamlining both initial engagement and ongoing coordination.
- Comprehensive File Sharing
Facilitate the secure exchange of files, charts, and prescriptions, ensuring all relevant patient information is readily accessible.
Built on Intelligent Provider Network Manager (IPNM)
- Effortless Healthcare Coordination
Harness IPNM’s advanced capabilities to elevate care coordination with ease, ensuring seamless patient journeys.
- Seamless Network Management
Adapt and grow your network effortlessly, enhancing patient outcomes through IPNM’s comprehensive network management tools.
- Enhanced Practice Empowerment
Utilize IPNM-driven CRM strategies and efficient referral processes to focus on delivering exceptional patient care.
In 2023, Gartner developed an independent case study of our solution at Florida Eye Specialists and Cataract Institute (FESCI) highlighting the profound impact of RCC on both patient care and revenue generation. RCC is built upon the robust foundation of Constellation4’s Intelligent Provider Network Management. This integration optimizes the collaboration between referring physicians and their office staff while also addressing the intricate nature of referral care management.
